Shipping, Returns & FAQ
What is your return policy?
We offer a 30 day inspection period for you to review your gemstone. The 30 day period begins when you sign for or receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund.
How to return an item?
To Return Item :
Mail Us At : sargems4@gmail.com
Call on : +91 8433943349
What is the time frame to receive a refund?
All refunds are made within 7 business days after we receive the item in its original condition. The payment shall be refunded by the same mode of payment by which the order was placed.
Shipping, Insurance & Liability
Do you offer International Shipping?
Yes, we ship worldwide to all countries. We offer FREE Or Paid International Shipping on all orders.
How secure are your shipping methods?
All our shipments are fully insured and can be tracked online using the tracking number we will provide to you once your order has been shipped. Signature confirmation is required for all deliveries. In the very unlikely event that your item is lost or damaged in transit, then we are responsible and we will issue a full refund
Payment Options
Payment Options for International Customers:
PayPal (all major credit & debit cards are accepted)
Payment Options for Customers located in India:
Razor Pay (Visa / MasterCard / American Express / Net Banking / Mobile Wallets & other payment options are available)
Direct Bank Transfer via NEFT / RTGS / IMPS (contact us for more Information
Our Location
We are located at
thegemsstore.com
Phone / Whatsapp: +91-84339 43349
mail us at : sargems4@gmail.com
We invite you to visit our store at:
404, Railview Building, Bhayandar, Chandan Nagar, Bhayandar East, Mira Bhayandar, Maharashtra 401105, India
Our normal business hours are Monday through Saturday, 10am to 10pm.
We welcome clients and visitors from all over the world to our showroom offices during normal business hours. We are not a traditional retail storefront, so appointments are strongly encouraged.
Feel free to contact us to make an appointment or to ask any questions about visiting our office!
Grading, Sizing & More
Clarity Grading Scale
While diamonds have an internationally established grading system, there is no official, standardized or universally accepted method to analyze clarity in gemstones like rubies, sapphires, emeralds & others. Usually, the jewelry industry grades colored gemstones, at eye level rather than the diamond standard of 10x magnification.
At the gems store, we grade the clarity of our gemstones on a comparative basis. We have borrowed some of the standard diamond grading terms and applied them to gemstones to better assist customers who may be familiar with diamond clarity terminology (example: VVS1, VS2, SI2, etc). On the basis of the diamond grading scale, we have devised our own grading scale for colored gemstones which is easy to understand and not only takes into consideration appearance with the naked eye, but also the appearance under 10x magnification (i.e. a jeweler’s loupe).
Below is our Detailed Clarity Grading Scale on the basis of which the gemstones listed on Gem Keepers are graded (the first one being the best and the last one being the lowest grade).
| Grade | Eye-Clean / Loupe-Clean (10x) | Detailed Description |
|---|---|---|
| IF (Internally Flawless) | Eye-Clean, Completely Loupe-Clean | No inclusions visible under 10x Magnification |
| VVS1 (Very Very Slightly Included 1) | Eye-Clean, Loupe-Clean | Minor Pin-Point Inclusions visible under 10x Magnification |
| VVS2 (Very Very Slightly Included 2) | Eye-Clean, Loupe-Clean | Minor Pin-Point Inclusions visible under 10x Magnification |
| VS1 (Very Slightly Included 1) | Eye-Clean, Near Loupe-Clean | Minor Inclusions visible under 10x Magnification |
| VS2 (Very Slightly Included 2) | Eye-Clean, Near Loupe-Clean | Minor Inclusions visible under 10x Magnification |
| SI1 (Slightly Included 1) | Eye-Clean, Not Loupe-Clean | Inclusions visible under 10x Magnification but not with unaided eye |
| SI2 (Slightly Included 2) | Near Eye-Clean, Not Loupe-Clean | Inclusions visible under 10x Magnification and also with unaided eye (minor) |
| SI3 (Slightly Included 3) | Not Eye-Clean, Not Loupe-Clean | Inclusions visible under 10x Magnification and also with unaided eye (considerable) |
| I1 (Included 1) | Visibly Included | Inclusions visible under 10x Magnification and also with unaided eye (heavy) |
| I2 (Included 2) | Visibly Included | Inclusions visible under 10x Magnification and also with unaided eye (very heavy) |
| Semi-Transparent | Varies from stone to stone | Not Completely Transparent neither Completely Translucent |
| Milky-Transparent | Varies from stone to stone | Transparent but with milkiness |
| Translucent | Varies from stone to stone | Allowing light to pass through but not transparent |
| Opaque | Varies from stone to stone | Not allowing light to pass through |
Note: The numbers denote the intensity of inclusions i.e. the intensity of inclusions in a stone with VVS2 clarity would be more than those in a stone with VVS1 clarity
Are untreated gemstones more valuable than treated gemstones?
Yes, gemstones which have not undergone any enhancement by man are far more rare and valuable than heated or treated gemstones.
How will I know if a gemstone is natural or treated?
This assessment can only be done by a highly experienced gemologist and more convincingly by a reputable laboratory such as GIA, GRS or IGI who have years of research data, high-tech equipment and experienced gemologists analyzing their findings. At Gem Keepers, almost all the gemstones we sell are accompanied by certification from reputable gem-testing labs confirming that the gemstone is natural & untreated. Read: Gemstone Certification
Note about Oiling in Emeralds
most emeralds, due to their growth conditions in natural and recovery methods, contain surface reaching features. For this reason, clarity enhancement – particularly with oil – is a common and inevitable trade practice as far as emeralds are concerned.Gemstone Certification
mostly all of our gemstones come with self singed certification from leading and internationally recognized gem-testing labs. For items which come with free certification, the scan of the certificate accompanying the gemstone is provided on the product listing page. If you would like to request certification for an item that does not come with a free certificate, or would like to request certification from additional gem-testing lab(s), then please contact us.
Below are details of the gem-testing labs we use for certification of our gemstones:
Gemological Institute of America (GIA)
Established in 1931, the Gemological Institute of America is the world’s foremost authority on diamonds, colored stones, and pearls. The GIA Laboratory is the world’s most trusted name in diamond grading and gemstone identification. With facilities in New York, California, Bangkok, Hong Kong, Mumbai, Johannesburg, and Gaborone as well as six international service centers, the GIA Laboratory is regarded as the world’s highest authority in gemology.
Verify a GIA Report
Gem Research SwissLab (GRS)
GRS GemResearch Swisslab AG is a private independent gemological research laboratory, specializing in the determination of origin and authenticity reports for ruby, sapphire and emerald plus other important coloured gems including spinel, tourmaline, garnet and jade.
Verify a GRS Report
International Gemological Institute (IGI)
Established in Antwerp, New York, Hong Kong, Mumbai, Bangkok, Tokyo, Dubai, Toronto, Los Angeles, Tel Aviv and Cavalese, IGI is the world’s largest independent gem certification and appraisal institute renowned for its quality services, extensive experience and know-how.
Verify an IGI Report.
About our Pictures & Videos
How are your gemstones photographed?
We photograph our gemstones in a studio with advanced macro photography techniques and customized lighting systems that simulates natural daylight. All photography is done by trained and experienced professional photographers.
Are your pictures & videos accurate?
As an e-commerce company, we understand the concerns about shopping for such unique items online. After years of research on development of customized lighting systems and advanced macro photography techniques, we have been successful in making true-to-life gemstone photos & videos a reality. We take great care to capture the true color and appearance of our gemstones. The pictures and video clips provided on our product listing pages fairly and accurately depict the actual appearance of the gemstones as seen in person.
Which devices or screens provide the best viewing experience for your pictures & videos?
While we test the color accuracy of all of our images across multiple screens, the colors and appearance of the images & videos are most accurate on the latest generation of screens (laptops or desktops with IPS display, iPhone / iPad with Retina display and other mobile devices with IPS / OLED / AMOLED displays).
Customized Jewellery Solutions
Define your style with unique, exquisitely manufactured jewellery made at our state-of-the-art jewellery workshop.
Contact us if…
you need a piece of jewellery made from a gemstone you have purchased or intend to purchase from our store
you wish to create a piece of jewellery from an idea you have in mind
you want us to send some jewellery designs and ideas
you want us to make a piece of jewellery from a design you provide us with
you need consultation about anything jewellery-related
Contact Us with your ideas and requirements.
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User Agreement
Privacy Statement
We do not sell or use your personal information for anything other than transactions within our company. We will not offer for sale, solicit or share your name, address, email address, purchase information or other personal information with any outside entities. You will never be contacted by thegemsstore.com for any reasons other than to address your initiated inquiries, purchases and emails. If you specifically request that we add you to our mailing list, then we will contact you from time to time to let you know of news, offers and updates.
Online Security Policies
All online payments with credit cards are protected by the latest and most advanced online security technology. All transactions on our website go through SSL (Secure Socket Layers). This is the industry standard for online security and is also used by financial institutions. The security and privacy of your credit card, personal contact data, and all other electronic information is never at risk of being stolen or misused.
Eligibility
Purchases from thegemsstore.com can only be made by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to minors.
Taxes & Fees
You are responsible for paying all shipping fees associated with the transportation of merchandise and all applicable taxes. This includes any customs charges that may be incurred for international shipments.
Release
You agree to release thegemsstore.com / ssargems Pvt. Ltd. (including our employees and subsidiaries) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with customer dissatisfaction of service or merchandise, after the inspection/return period expires on orders placed for our merchandise.
Access & Interference
Our web site contains robot exclusion headers and you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of thegemsstore.com. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from our website without the prior expressed written permission of thegemsstore.com / sargems Pvt. Ltd.
Disclaimer
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and thegemsstore.com.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.
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