Privacy Policy

The Gems Store, Zaveri Bazaar, Mumbai

This Privacy Policy explains how The Gems Store ("we", "us") collects, uses and protects your information when you use our website, contact us, or place an order.

Information We Collect

• Details you give us: name, business / firm name, phone / WhatsApp number, email, and the gemstone requirements you submit through our enquiry and "Request a Gemstone" forms.
• Order details: billing details and GST number where you place an order or request an invoice.
• Usage data: standard website analytics such as pages visited and device / browser information, via cookies.

How We Use Your Information

• To respond to your enquiries and share gemstone options, availability and prices (including over WhatsApp / phone).
• To process and deliver your orders and issue GST invoices.
• To improve our website and service, and to send you relevant updates if you have asked us to.

Sharing of Information

We do not sell your personal data. We share it only with trusted partners who help us run the business — such as courier / logistics providers (to deliver orders), payment providers, and messaging tools we use to reply to you. These partners only receive what they need to perform their service.

Cookies

Our website uses cookies for basic functionality and analytics. You can control cookies through your browser settings.

Data Security & Retention

We take reasonable measures to protect your information and retain it only as long as needed for the purposes above or as required by law.

Your Rights

You may ask us to access, correct or delete your personal information by contacting us.

Contact

For any privacy questions, contact us at contact@thegemsstore.com or +91 86963 33672.

This policy is a general template. Please review and adjust it to reflect your exact data practices and any legal advice before relying on it.