Refund & Returns Policy
The Gems Store, Zaveri Bazaar, Mumbai
We want you to buy with complete confidence. Because gemstones are natural and individually selected, please read this policy carefully.
Returns
- You may request a return within 7 days of delivery if the stone received does not match the certificate / description provided, or arrived damaged.
- The gemstone must be returned unused, untampered and in its original condition, together with its certificate and original packaging.
- Certified stones are checked and photographed before dispatch to ensure they match what you ordered.
Non-Returnable Items
- Custom-sourced or specially procured stones ordered to your specific requirement.
- Stones that have been set, altered, re-cut or tampered with after delivery.
- Items returned without the certificate or after the return window.
Refunds
Once a returned stone is received and verified, an approved refund is processed to your original payment method within 7-10 business days. Shipping charges (if any) are non-refundable unless the return is due to our error.
Buyback / Exchange
For eligible certified stones, buyback and exchange may be available on a case-by-case basis at prevailing rates. Please contact us to discuss.
How to Request a Return
Message us on WhatsApp at +91 86963 33672 or email contact@thegemsstore.com with your order details and reason. Our team will guide you through the process.
Return window, refund timelines and buyback terms are examples — please confirm the exact terms you want to offer before this goes to customers.